A support agent that knows your product. Live in five minutes.

Websites (single pages, full site crawl, or sitemap), PDFs, Word documents (.docx), plain text files (.txt), and Markdown. For websites, Ontroz respects robots.txt and handles JavaScript-heavy SPAs. There's no limit on the number of source types per chatbot — mix and match freely.

It responds with your configured fallback message instead of making something up (e.g., 'I don't have that info — please email support@yourcompany.com'). You can customize this message per chatbot, so visitors are always pointed somewhere useful.

All paid plans (Starter and Pro) start with a 7-day free trial. A credit card is required upfront, but you won't be charged until day 8. You can cancel any time during the trial with zero charge. Full limits unlock the moment you're successfully billed.

Yes — the Pro plan supports multiple chatbots and team members, making it ideal for agencies. Create chatbots for different clients, each trained on their own content, all from one dashboard. White-label is included on every paid plan, so each client sees only their branding.

Yes. The widget is a two-line script tag that works on any website — WordPress, Webflow, Shopify, Squarespace, Framer, or a hand-rolled site. It doesn't interfere with your existing page design or styles. You can also lock the widget to specific domains so nobody else can embed your bot, and export your conversations and leads as CSV at any time.

All your content is stored in a private, isolated vector database. Your trained content is never shared with other users or used to train any shared model. Files are stored encrypted at rest. Session tokens are hashed — never stored in plaintext.

Your data is retained for 90 days after cancellation so you can re-subscribe and pick up where you left off. After 90 days: vectors are deleted at T+30 days, messages at T+60, and the full account at T+90. You'll receive a warning email before each deletion phase.